The past few weeks have been tumultuous for Apple ever since the company confirmed it slows down iPhones as their batteries age. In a message posted to Apple’s website today, the company formally apologized to customers while explaining how iPhone batteries age, what Apple has already done to prevent unexpected device shutdowns, and what the company will do to address customer concerns.
“We know that some of you feel Apple has let you down. We apologize,” the letter reads. “There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making. First and foremost, we have never—and would never—do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.”
The final part of the message is the most important for customers, as it lays out Apple’s plans to help them replace old iPhone batteries and better understand their device’s battery performance. The biggest change is that Apple will lower the cost of out-of-warranty battery replacements for iPhone 6 models and later from $79 to $29—a discount of over 60 percent. The program will start in late January and will be available worldwide by the end of 2018.