I run this site and several others using my cable Inter-web connection and there are times that the service is super good, but by and large, the service stinks.
Below are some recent speed test I have run using my tablet….
I use a website and an app called SpeedTest to check my speeds, pretty much every day. In some cases I actually get speeds of 20 mbps and an upload speed of between 6 and 9 mbps. But on more than half the tests I find that download speeds barely crest 1.0 mbps.
I am sorry to inform the folks at MediaCom Cable, but if you promise certain speeds and we pay for them, and you deliver less than 10% more than 50% of the time, then your service sucks. There are no excuses, there are no exceptions, there are no, good ,valid reasons, unless you happen to be doing maintenance, which shouldn’t be 50% of the time.
Do NOT sell a product to people and fail to deliver and then expect a happy customer. That ain’t how it works folks. I don’t care if you have to hire 50 extra people and cut your profit margin, because the issue is delivery of a product here and as a customer, I do not accept anything short of of 99.99% up time and speeds as promised.
Of course these are the same people trying to charge me for a router that I do not have, nor would I ever use, because I have my own, very good router.
I know there isn’t much I can do to get this issue fixed, because essentially the local cable companies in the USA have a monopoly due to payoffs and corruption in our government structure. But I do feel the need to piss, bitch and moan /vent and if nothing else I feel a wee bit better after writing this.
Follow Tim on Twitter @tl1000rzx2
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