Tag Archives: Consumer Reports

Microsoft Responds to Consumer Reports Pulling Recommendation for Surface Products

By James A.

You may have heard that Consumer Reports pulled their recommendation for Surface products, after finding our that 25% of the devices from the series tend to malfunction over 2 years. Microsoft was fast to respond to the findings and now we have their take on the situation.

MS claims that the data was focused on the Surface Pro 4 and Surface Book. You may have heard that the Pro 4 was plagued by some driver issues related to the Skylake CPU, so Microsoft blamed that for the return rates. The Surface Book also had some drawbacks, like the electronic connection holding the display and dock together. Panos Panay, Corporate VP of Microsoft claimed that the term “failure” used by Consumer Reports was to broad for the issues found and attributed improperly to any issue with the devices, including minor ones.

The same official wanted to highlight the company’s focus on quality control. His response mentioned things like “rigourous reliability testing”, “regular metrics review” and more. Panay did point out that the company had a high Incidence Per Unit with the Surface Pro 4/Surface Book, at 17% and 16% respectively. However, other devices in the range stay as low as 1% and that happens over 12 consecutive months.

If you ask me, Consumer Reports should actually clarify which Surface models they’re referring too, since it’s unfair to attack other products in the range for the problems of only one. It’s like saying all iPhones are bad because one had Bendgate and another Antennagate.

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Source:: Tablet News


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Microsoft Surface Products Dropped from Consumer Reports Recommendation List; 25% of Devices Break in 2 Years Apparently

By James A.

Consumer Reports is basically your landmark and Michelin guide when it comes to buying electronic devices and other such gadgets. Microsoft enjoyed a privileged status in their rankings, with the Microsoft Surface Pro devices and other Surface machines, but now they’ve just been dropped. Why? Because they’re very prone to breakage.

Making things worse is that the Surface slates are very, very hard to repair, as revealed by teardowns. The magazine (Consumer Reports) found in a survey that 25% of the machines run into problems within 2 years. Microsoft quickly replied and said that the findings don’t reflect the Surface owners’ experience accurately. The Microsoft laptops and tablets from the series are all part of the magazine’s action.

While at first glance and in reviews, all the latest Surface tablets performed admirably, it’s with long ownership that the problems become clear. People talk about frozen computers, unexpected shutdowns and unresponsive screens, among others. Microsoft insists that its own figures for real world returns and support rates show custom satisfaction data similar or better compared to the rivals’.

Microsoft is still relatively new in the hardware biz, so they’re bound to take some punches. The Surface revenues were down 2% during the last quarter, but expectations are that they will increase over the current quarter, with the new models and all.

Picture source: ifixit

The post Microsoft Surface Products Dropped from Consumer Reports Recommendation List; 25% of Devices Break in 2 Years Apparently appeared first on Tablet News.

Source:: Tablet News

You won’t find me endorsing overpriced and over-hyped products either…

Tim


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Consumer Reports will re-test MacBook Pro batteries after Apple fixes bugs

By Andrew Cunningham

Enlarge / The new MacBook Pro. (credit: Andrew Cunningham)

In late December, review publication Consumer Reports made headlines by failing to provide a “Recommended” rating to Apple’s latest MacBook Pros. It was the first time any of Apple’s MacBooks had failed to earn the rating. In the publication’s testing, the laptops’ battery life varied wildly, sometimes lasting as long as 19.5 hours and sometimes as little as 3.75 hours. The publication didn’t have these problems with older MacBook Pros or with any of the 140 other laptops it has rated.

After working with Apple over the holidays, Consumer Reports now says that the problem was caused by an “obscure” Safari bug specific to page caching, which the publication disables when it runs its battery tests. To test battery life, Consumer Reports sets laptop screens to a specific brightness level and then loads a series of webpages in the laptop’s default browser (Safari in this case) in a loop until the battery dies. Apple suggests that disabling browser caching for a test like this doesn’t reflect real-world use, but it does make sense for a synthetic test—users will continually read new pages rather than visiting the same static pages over and over again, so Consumer Reports wants to make sure that its test is actually downloading data over the network rather than simply reading cached data from the disk.

Apple says it has fixed the bug in the latest macOS Sierra beta that it released to testers yesterday, the third beta of version 10.12.3. The 10.12.2 update “fixed” inaccurate battery life estimates in the new Pros by disabling the battery life estimate entirely across all Mac laptops that run Sierra.

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Source:: Ars Technica Gadgets


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